Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, client portal, and services provided by Symbolic Visuals (“Symbolic Visuals LLC,” “we,” “us,” or “our”), a software studio based in Baton Rouge, LA. By using our site or engaging our services, you agree to these Terms. If you do not agree, please do not use the site or services.

A specific project may also be covered by a separate written proposal or statement of work. If that document conflicts with these Terms, the signed proposal or statement of work controls for that project.

Symbolic Visuals provides software and web services, which may include app development, custom sites and client portals, Wix and WordPress builds, e-commerce and payment integrations, automation and AI tooling, ongoing care and hosting, and brand and photography work. The exact scope for your engagement is defined in your proposal or statement of work.

Any estimate, quote, or price shown on our website or in early conversations is a non-binding, good-faith approximation. It is provided for planning only and does not create a contract. Scope, timeline, and final pricing are not fixed until we complete a discovery phase and both parties sign a written proposal or statement of work. Changes to scope after that point may adjust the price and schedule.

• Recurring plans and subscriptions are billed through Stripe; one-off project invoices are issued through Pixieset.
• Fees are due by the date shown on each invoice. Subscriptions renew automatically until canceled through your client portal or by written notice.
• Unless stated otherwise, fees are non-refundable once work has begun, and prepaid or bucketed hours may expire per the terms of your plan.
• Late or failed payments may result in paused work, suspended hosting or portal access, or suspension of services until the balance is resolved.
• Fees are exclusive of any applicable taxes, which are your responsibility.

Upon full payment for the relevant work, ownership of the final custom deliverables created specifically for you transfers to you, except as noted below. We are happy to hand over the code and assets for a custom project so you fully own and can port it.

• We retain ownership of our pre-existing materials, tools, frameworks, and know-how, and grant you a license to use them as part of your deliverables.
• Third-party components, platforms, and open-source software remain subject to their own licenses.
• Wix and WordPress builds live on those platforms and are subject to the platform’s terms; portability depends on the platform.
• Unless you ask otherwise, we may display the finished work in our portfolio and reference you as a client.

You agree to provide timely feedback, approvals, content, and access needed to complete the work, and you confirm that any material you give us does not infringe the rights of others. You are responsible for maintaining the security of your portal credentials and for activity under your account.

We take pride in our work and will perform it in a professional, workmanlike manner. Except as expressly stated in a signed proposal, our website, portal, and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, Symbolic Visuals and Symbolic Visuals LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of our site or services. Our total liability for any claim will not exceed the amount you paid us for the services giving rise to the claim during the three months before the event that caused the liability.

Either party may end an engagement as described in the applicable proposal or statement of work, or by written notice for material breach that is not cured within a reasonable time. On termination, you remain responsible for fees for work performed, and provisions that by nature should survive — including ownership, disclaimers, and limitation of liability — will continue to apply.

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws rules. You agree that any dispute arising from these Terms or our services will be resolved in the state or federal courts located in Louisiana, and you consent to their jurisdiction.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Continued use of our site or services after changes take effect means you accept the updated Terms.

Questions about these Terms? Reach out to Symbolic Visuals at symbolicvisuals@gmail.com — Baton Rouge, LA.